Return Policy – Riding Sports

 

It is easy to do returns provided done in the right way, shipments should be marked as “Merchandise Return” with a carrier that does not levy brokerage fees. The customer is solely responsible for any applicable brokerage or customs import/service charges. Please contact Customer Service if you are not sure about application or sizing for any product before placing an order, we are here to help you and select the right product. You can use UPS any other carrier of your choice for any shipping of the products to our facility. 

 

Restock Fees:

 

Riding Sports works on order and we practically do not stock goods, we procure the goods on order hence it disables us to restock the goods since those goods are purchased specifically for you on order from different suppliers which have no returns policy. In the case of any extreme circumstances, if we have to do so, there will be a restocking fee applicable depending upon the products. Even the exchange of goods is not possible due to this reason. Hence we recommend being sure before buying the goods to check the compatibility and the fitment, for any assistance we are here to help you in choosing the right product. Returns are only accepted after there is an authorization given by us. Any unauthorized return will be rejected and any applicable charges related to shipping, custom & handling will be paid by the customer.

 

All orders are fully prepaid only and we do not have COD.

 

For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method that includes tracking and insurance for your return shipment.

 

Refund Policy:

 

Please ensure you order the right product as we do not offer return or exchange. In case there is a need to return, the products must be in new, unused condition and include the original box and/or packaging with all tags included.

 

Once your return is received and inspected by Riding Sports QC (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or the original payment method. Please note that depending on your credit card company, it may take an additional 7-10 business days after your credit is applied for it to be posted to your account.

 

We offer only on-card refunds, any claim for a wire refund cannot be handled and will be rejected. Refunding back to the card will attract a 5.5% fee deduction applicable on all the refunds. We cannot refund this fee to the customer as it is charged by the payment gateway.

 

Customer is solely responsible for all shipping costs associated with getting return orders back to our Riding Sports facility.